Product Support

Keyboard
What is the difference between red, blue and brown switches exactly?

"Red switches feature linear and smooth keystroke, quiet and soft.

Blue switches feature strong tactile feedback, rhythmical and clicky.

Brown switches feature both blue and red, little bump tactile and not so clicky."

Is it able to restore keyboard without software? How?

Use combo key with pressing Fn key + PRTSC(right next to F12 key) for RGB backlit keyboards, as for Rainbow backlit keyboard, press Fn key + ESC key still for about 3 seconds and then press F1, F3 and F5.

How to set the lighting of each individual key without software?

Press FN+[~] twice to start backlight definition. Meanwhile the four indicators [Num/Cap/Scroll/Win Lock] flashes together. The backlight of [~] shows the backlight color to be set. Press FN+[→] repeatedly to select backlight color. Then press the desired keys for color setting. Finally press FN+[~] once again key to save the setting. (Only for RGB keyboard)

Are all switches hot-swappable for replacing other brand switches?

All switches are hot-swappable. We don’t recommend for replacing other brand switches for some issues might cause the defective of a keyboard while replacing the switches.

How about using keyboard and mouse at NS, XBOX, PS4 and other platforms except PC?

A converter or adapter is needed for keyboard and mouse to work with NS, XBOX, PS4 and other platforms except PC.

Can programmed keys editable with time lag between key and key?

Yes, that is available. You can edit it by using the macro function in the software, edit the delay time with your ideal thought.

How to maintain and clean the keyboard? Is it washable?

We not recommend you to wash the keyboard with whatever soaked or running water, easy to clean it with wipes for wiping the main board and the switches. (make sure the keyboard is dried before using again)

How to change color on Redragon keyboard?

For the RGB keyboard, press FN+→ to change the color on redragn keyboard. No color can be changed for the rainbow backlit keyboard.

How to turn off Redragon keyboard lights?

Press FN+↓ to turn down the brightness and even turn it off completely.

Does the keyboard/mouse compatible with Mac?

The keyboard/mouse is compatible with Mac, but the software is not able to run on Mac system. Any profile of backlit and macro settings can be applied on Mac for using if it has been edited and saved on PC.

What is optical switches?

To be clear, optical switches still have mechanical components but its structure is differenct from the general MX switch. The optical switch uses light for actuation instead of a mechanical connection which will be much faster and durable without suffering performance degradation due to the oxidization and wear of the metal contact points inside and metal debounce delay, it's lifespan can be up to 100 million clicks! Just like a standard mechanical switch, optical switch can have the same physical characteristics, such as a linear action (like Reds), tactile (Browns) and clicky (Blues). K582-Pro is Redragon's first optical switch with a very good typing and gaming feeling, just take a try, it will not let you down.

What switches do redragon use?

OUTEMU Switches

How to turn the side lights off on Redragon keyboard?

Press FN+PAUSE to change side lights and even turn it off completely.

What's the total travel (in millimeters) of the Outemu Blue switches?

4mm

What's the actuation point (in millimeters) of the Outemu Blue switches?

60±10gf

What's the Outemu Blue switches's actuation force?

1.8mm

How to use a German layout keyboard to set macros on Redragon mouse?

Before you start to set the macro, change the computer input method to English layout first. Remember to choose the "AmerEnglish-international" version. After you finish setting and saving the macros, switching back the computer input method.

Can I stop the macro midway during running status?

No, users can not control the stop of the macro process. Once the saved macro starts to run, it will run to the end without being interrupted by other keys.

How to set the lighting of each individual key without the software?

Press FN+[~] twice to start the backlight definition. Meanwhile, the four indicators [Num/Cap/Scroll/Win Lock] flashes together. The backlight of [~] shows the backlight color to be set. Press FN+[→] repeatedly to select backlight color. Then press the desired keys for color setting. Finally, press FN+[~] once again key to save the setting. (Only for RGB keyboard)

Mouse
Is it available to program the left button from a mouse with macro function?

Sorry, the left button is not available for macro. There will be conflict when applied with programmed keys on left button.

How to program Redragon mouse?

You can program Redragon mouse with its software except the left button from a mouse.

How to change Redragon mouse dpi?

Press DPI buttons on the mouse to change the dpi or set the dpi via software if the mouse has.

Can your mouse drag click?

Such a function depends on the user's own skill normally, the mouse has no such a function. The gamer or user could practice more to achieve the effect of high-frequency clicks by increasing the friction between finger and mouse buttons. Or you could set the matched macros on the mouse to achieve this effect.

Are the keys on the M908 mouse mechanical?

Yes, they are Omron mechanical switches.

What are those metal things of M908 Mouse that come out from the slot on the bottom?

"There are 8-piece weight tuning set (2.4g x 8) which can help you to set and get used to the perfect mouse weight while using.
Take some out if you think the mouse is too heavy to use."

Can the M908 dpi buttons be remapped? i've always had those buttons mapped to move forward or back a page, or other settings in game.

"Yes, the DPI button is available to be remapped with keybinding or other macro.
You just need to download the software."

Does M908 mouse have on-board memory, so that I can plug it in to a different computer without the driver installed and still have the settings saved?

Yes, the mouse can save all the settings you made and use it in a different computer without the driver installation.

Headset
My computer doesn't have a 3,5mm connection. Can H510 headset be connected for use to a pc solely by usb, or do you also have to have a 3.5mm audio jack?

Yes, this headset can be connected to the pc with usb connector solely, also, a 3.5mm audio jack cable is included so that you can use it on PC, PS4/3, Xbox One, Switch & Mobile Devices.

Accessories
What's the polling rate of GA250/GA200 converter?

To connect with Xbox one, the polling rate is 125Ghz, with PS4 it is 250Ghz

What do the red and green indicators mean when GW800 connected?

The red indicator means the webcam is connected and powered, the green indicator means the webcam is in working status.

How do you connect GS550 to your device?

This speaker is powered with a USB cable and connected with a 3.5mm Connector .

Can you turn the red led down or off of GS550?

They only turn off when you turn the nob to turn them off completely. If you want the red light off while they're on you have to disconnect the USB cable which powers the LED.

Can i hook this GS550 up to the back of my gaming monitor wired?

Yes, the usb cable goes into your console, the 3.5 audio jack goes into your monitor.

How far apart can the gs550 speakers be placed? Can the cable between the speakers be replaced?

The speakers can be placed about 3.3ft. And the cable between the speakers cannot be replaced.

can you slow down the rainbow effect of GS520?

No there’s like 6 color settings but only 1 speed.

Is there a headphone jack of GS520?

Yes there is a 3.5 mm Jack to plug into your computer

Orders & Shipping
The package is shown as “Delivered” on the shipping website, but I haven’t received the package yet.

Please try to contact your local courier to check your package first.  Also, contact our support team if you didn’t receive any new info from your local courier. Our support team will help and reply to your email within 48 hours.

When will you ship my order? How long does it take for delivery?

Your order will be shipped out within 2 to 3 business days once ordered. Please pay attention to our banner at the top of our website. We will update the banner with the latest shipping dates because sometimes some units are out of stock.

How do I track my order?

After placing an order, you will receive the order confirmation email. After your order is shipped, you will also receive a tracking email. You can track your order via the tracking number online. Should you not have received the emails or face any difficulties tracking your order, please kindly contact us for support.

Where Do We Ship?

United States, Canada, Australia, New Zealand, Singapore, Hong Kong, Israel, Japan, Malaysia, Saudi Arabia, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden, United Kingdom, Philippines.

For additional questions, shoot us an email at support@redragonshop.com 

When you order multiple things from Redragonshop does it come in one box?

When you buy several items in your order, it may not be combined into the same pacakge. Please feel free to contact support@redragonshop.com to help. 

Warranty & Returns
How do I get a replacement for a defective product?

To report a damaged or wrong item, please use the following process:

1) Contact our Customer Care team via email support@redragonshop.com.

2) Provide photo(s) along with a description of the damaged or wrong item(s) and your order number associated with the items in question.

Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery.

*All open-box products are in original condition and covered with 6-month warranty. Final Sale, no exchange or return for any reasons unless claiming a warranty.

How to Cancel my order and get refund?

If you wish to cancel the order, please email us your order number and also the reason why you no longer want the keyboard at support@redragonshop.com asap. We will only handle inquiries on business days.

Please remember, we can't cancel your order if it has been shipped out already. If you do not want to keep the product, even if it has been shipped out, then, you can reship it back to our warehouse at your cost once you receive it. We can only refund your order if we receive the product.

Please note that orders may be subject to import taxes, customs duties, fees, and/or VAT (Value Added Taxes) levied by the destination country. You are responsible for paying any taxes, duties, customs fees, and/or VAT charged by your government, as Redragon has no control over these charges and cannot predict what they may be. Please contact the local customs office in the relevant jurisdiction for additional information on customs policies or duties. Thanks.

When will a replacement be sent?

Replacements are treated the same way as those of new orders -- they typically arrive in 7 to 14 days. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item.

How long does it take for me to get a refund?

It may take 1 or 2 weeks for your return to reach our warehouse. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.

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